Dispute Resolution Policy

If something about a project isn't right, I want to hear about it and fix it. This is how disagreements are handled.

1. Tell me first

Email johnpajegal87@gmail.com with what went wrong and what you'd like to happen. Include your invoice or receipt number if you have one. I'll reply as soon as I can.

2. Work it out together

We look at the quote, our messages and the work done, and try to agree on a fix: changes, extra time, or an adjusted invoice.

3. Mediation

If we still can't agree, we can ask a neutral person we both accept to help us reach an agreement. We share any cost of that equally.

4. Formal steps

Formal or legal action is a last resort, after the steps above.

Payments

Please contact me before disputing a payment with your bank or payment provider. Most problems are faster to fix directly.

Keep records

Agreements, changes and approvals are best made in writing, by email or message, so we both have the same record.